6 articles
Learn how conversations, filters, statuses and the contact panel fit together in the HueChat Team Inbox.
Assign a conversation to a person or team, add internal notes the customer never sees, and pull a colleague in with an @-mention.
Organise conversations with labels and reply faster with canned responses from the "/" menu in the composer.
Understand Open, Pending, Snoozed and Resolved, what happens when you resolve a conversation, and how it reopens.
Create tickets from conversations or from the Tickets page, track them with statuses and categories, and read ticket reports.
Turn on satisfaction surveys, understand how customers rate 1 to 5, deliver the survey as a WhatsApp template, and review scores in Reports.