HueChat connects to store platforms so orders, customers and abandoned carts appear next to your conversations, and so WhatsApp updates can be sent automatically. All stores are managed from Settings, Integrations, where they are grouped by region.
| Store | Region group | What it syncs |
|---|---|---|
| Salla | GCC | Orders, customers, invoices, abandoned carts |
| Zid | GCC | Orders, payment updates, customers, abandoned carts |
| Shopify | Global | Orders (created, paid, updated, cancelled), fulfilments, refunds, checkouts |
| Wix | Global | Orders, abandoned checkouts |
| BigCommerce | Global | Orders, carts, customers, abandoned carts |
| Ecwid | Global | Orders, customers, abandoned carts |
| Nuvemshop / Tiendanube | Latin America | Orders, customers, abandoned checkouts |
| SHOPLINE | Asia | Orders, abandoned checkouts |
| Cafe24 | Asia | Orders, customers |
Other platforms appear in the list as well. Cards marked Soon are not yet available to connect. Exact options may differ by plan.
Screenshot: the Integrations page with the GCC and Global store groups
Automatic messages use approved WhatsApp templates that you map per event under WhatsApp template mapping: Order confirmation, Payment confirmation, Shipping update, Abandoned cart, Cart discount and Review request. Turn on Require WhatsApp opt-in so messages go only to customers who agreed to receive them.
Under Routing and deals you can set the Inbox ID and Team ID that receive store conversations, the Deal pipeline ID and Deal stage ID for new deals, and a Minimum order value below which no action runs.