This article shows you how to pay for a plan, save a card, switch plans and cancel. You need to be an account administrator to change billing.
HueChat processes payments through Moyasar, a Saudi payment provider. You can pay with mada, Visa, Mastercard or Apple Pay. Card details are entered in the Moyasar form and never touch HueChat servers. All charges are made in SAR.
When you save a card, Moyasar may create a 1 SAR verification charge. It is refunded automatically after the card is saved. The saved card is used for automatic renewal, self-serve plan changes and AI Actions purchases.
Screenshot: The Available Plans list with the Monthly and Yearly switch and the Continue to Payment button.
Enterprise is not self-serve. Choose Contact us on the pricing page or email support@huechat.ai and we will set up a contract invoice.
A downgrade is scheduled, not immediate. Your current plan stays active until the end of the paid period, then HueChat switches you to the smaller plan. You receive an email when the downgrade is scheduled and again when it runs.
Changed your mind? Choose Cancel Pending Downgrade in the Subscription tab before the period ends and you keep your current plan.
Moving to Free is different: it takes effect immediately and no charge is made. Free keeps one active channel; your other channels and data stay saved until you upgrade again.
Your plan stays active until the end of the period you already paid for. After that the account moves to Free. Nothing is deleted. If you change your mind before that date, choose Resume Subscription and the plan continues as before. The Free plan itself cannot be cancelled.
Refund eligibility is shown at purchase. Unless a different mandatory rule applies, a new subscription can be cancelled for a refund within its first 14 days. Email support@huechat.ai with the account email and the transaction date. Refund receipts appear in Billing History.