This article explains what happens when HueChat cannot renew your plan, and what to do to keep your account running.
If a renewal payment fails, your paid plan keeps working during a short grace period. You receive an email, HueChat retries your saved card once, and if the payment still fails the account is locked until you pay. Your plan choice and your data are not changed or deleted.
- Renewal is due. At the end of your billing period HueChat charges the saved card through Moyasar for the next period.
- The charge fails. Common causes are an expired card, insufficient funds, a bank decline, or no saved card at all.
- Grace period starts. Your plan stays fully available for the grace period, normally 3 days. The Subscription tab shows the grace status and the date it ends.
- You are notified. The account owner receives a "Payment needs attention" email with an Update Payment link.
- One automatic retry. HueChat retries the saved card once, 2 days after the failure.
- Grace ends without payment. The subscription expires and the account is locked. You receive one final notice.
Screenshot: The Subscription tab showing the grace period banner and the Update Card button.
- Open your profile settings and choose the Subscription tab.
- In the Payment Method card, choose Update Card and enter a working mada, Visa or Mastercard card, or use Apple Pay.
- If the plan does not renew on its own within a few minutes, choose your current plan under Available Plans and complete the payment.
Once the payment succeeds, the grace period clears, the renewal date moves forward and a receipt is emailed to you.
When you sign in to a locked account you see a message asking you to select a plan to restore your HueChat service. Choose a plan and pay. Your inboxes, conversations, contacts and settings are exactly as you left them.
A 14-day trial that ends without a paid plan also enters a short grace period, then the account drops to the Free plan. Free keeps one active channel. Your other channels and their history stay saved and become available again when you upgrade.
- Keep one valid card saved; renewals cannot run without one.
- Ask your bank to allow recurring online payments in SAR from Moyasar.
- Make sure the account owner email is monitored, because billing notices go there.
- If your company pays by bank transfer, ask about Enterprise contract billing at support@huechat.ai.
Email support@huechat.ai with your account email, the date of the failed charge and the last four digits of the card. We can see the decline reason returned by Moyasar and help you restore service.