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A guide to every page under Analytics and how each metric is calculated.
Use the Agents, Team and SLA reports to compare response times, resolution times, workload and satisfaction per agent.
Share report links, download campaign and lead data, ask the Dashboard AI for a PDF report, or pull metrics through the API.
Turn on Customer insights to analyze recent conversations, see the top customer pain points ranked by Hue Signal with quoted evidence, and control the daily analysis limit.