6 articles
HueChat hosts customer data in the EU (Frankfurt) on DigitalOcean behind Cloudflare, isolates every account, and limits access to your team and a small operations team.
A plain summary of the technical controls HueChat runs today: TLS and HSTS, encrypted secrets, tenant isolation, second-factor sign-in, tested backups, monitoring and secure development.
The difference between the administrator and agent roles in HueChat, how custom roles work on Enterprise, and which actions the Audit Log and other logs record.
How HueChat splits controller and processor duties, what rights you and your customers have under GDPR and the Saudi PDPL, and how to request access, export or deletion.
The providers that process HueChat data, which ones only apply when you connect them, and what you can find on the Trust Center at trust.huechat.ai.
Email support@huechat.ai with "Security" in the subject to report a vulnerability, a suspicious sign-in or a possible data exposure, and know what happens next.