Every booking, whether made by your team, by an AI agent or through the API, lives on the same calendar. This article covers daily booking management.
Screenshot: the week view with bookings coloured by service and the status filter open
Tentative, Booked and Confirmed bookings hold the resource's time. Completed, cancelled and no-show bookings keep their original schedule for reporting and no longer block the slot.
The detail shows the status history: who changed what and when, including changes made by an AI agent.
Do this promptly after each visit; the appointment report and the AI's answers depend on it.
If someone else books the same slot a moment earlier, HueChat refuses the overlap and asks you to pick another time. Two bookings can never overlap on one resource.
Two ways:
Completed, cancelled and no-show bookings cannot be rescheduled; create a new booking instead (Book this time is a shortcut from the detail).
Screenshot: a booking being dragged to a new slot with the Move here prompt
Open the booking and choose Cancel. The slot becomes available immediately. If the customer cancelled by chat, the AI agent applies the Cancellation notice rule from Booking settings; your team can override it from the calendar when needed.
Status changes do not message the customer automatically. Send an approved WhatsApp template from the customer's conversation (Send template) to confirm a move or a cancellation. Exact options may differ by plan.